Politique de remboursement

At Lapron, we stand behind the quality of our products and are committed to providing a fair, transparent, and customer-first return experience. This policy outlines your rights, responsibilities, and the conditions under which refunds and exchanges are accepted.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be requested within 30 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original packaging, tags, and labels must be included

Important: You must contact us before sending any item back. Returns sent without prior approval will not be accepted.

Non-Eligible Items

The following items are not eligible for return or refund:

  • Custom-made products
  • Personalized or engraved items
  • Items damaged due to misuse, improper care, or normal wear

Exception: If the item is defective or incorrect due to our error, we will fully resolve the issue at no cost to you.

Exchanges

We offer exchanges for:

  • Size issues
  • Color differences
  • Incorrect item received

Fastest Exchange Method

We recommend:

  1. Place a new order for the desired item
  2. Return the original item for a refund

This ensures faster delivery and avoids delays.

Alternatively:

  • Return the original item
  • Once received and inspected, we will ship the replacement

Processing Time

Typically 3–14 business days, depending on:

  • Shipping time
  • Product availability
  • Custom production time (if applicable)

Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank/provider)

Partial Refunds (if applicable)

We reserve the right to issue partial refunds if:

  • Items are returned damaged
  • Missing original packaging
  • Signs of use are present

Return Shipping Responsibility

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We strongly recommend using a trackable shipping service

Important: Lapron is not responsible for lost or damaged returns during transit.

International Orders

For international customers:

  • We recommend placing a new order for exchanges
  • Clearly label returns as "Returned Goods"
  • Customers are responsible for:
    • Customs duties
    • Import/export fees
    • Shipping costs

Failure to properly label returns may result in delays or additional charges.

How to Start a Return

Before sending anything back, you must first contact us to request return approval:

📧 support@leatherapron.shop

Please include:

  • Order number
  • Reason for return
  • Photos (if item is defective or incorrect)

Our support team typically responds within 24–48 hours.

Once your return is approved, we will confirm the next steps and provide our return address:

4405 Whitemar Drive, Apt 7, Woodbridge, VA 22193

Please do not ship items to this address without prior approval, as unauthorized returns may be delayed or refused.

Abuse & Fraud Protection

To ensure fair use of our policy:

  • We reserve the right to decline returns that do not meet our criteria
  • Repeated excessive returns may be flagged or restricted
  • Fraudulent claims (e.g., false damage reports) may result in account suspension

Our Customer Commitment

At Lapron, we prioritize:

  • Honest communication
  • Fast resolutions
  • Product quality assurance

We aim to make every return or exchange process as simple and stress-free as possible.